Discovery typically takes one to two business days and is conducted through a structured intake call with your IT lead or operations manager, followed by a technical audit of your existing environment. We document all active applications, server configurations, data locations, user access requirements, and dependencies. The output is a written migration plan reviewed and approved by your team before any migration work begins.

Yes. We run your new cloud environment in parallel with your existing infrastructure during the migration process, so your team continues working normally throughout. The final cutover — the moment your team moves fully to the cloud environment — is scheduled during off-hours or low-activity windows and is preceded by a validation period where your team can test the new environment before the old one is decommissioned.

A tested rollback plan is documented and ready before any cutover begins. If a critical issue is identified during or immediately after go-live, we revert to the pre-migration state without data loss. Our engineers remain on-call throughout the migration window and for the full duration of the post-deployment support period.

User access configuration — including credentials, role-based permissions, application access, and 2FA enrollment — is completed by our team as part of the deployment stage. We provide a guided onboarding session for your staff and a separate administrator training session for whoever will be managing the environment on an ongoing basis.

Handover includes complete documentation of your cloud environment — architecture overview, user access configuration, backup and recovery procedures, and admin console walkthrough. A defined post-deployment support period begins immediately at handover, during which our team is available to resolve any issues identified during initial live use. Ongoing managed services then continue under your standard Officebridge agreement.